1. Introduction

This privacy policy outlines how we collect, use, and protect your personal information when you visit our website. RateMarket is operated by Rate Market Global, headquartered in Brisbane, QLD, Australia. We are committed to safeguarding your privacy and ensuring that your personal information is handled in compliance with Australian privacy laws and regulations.

2. Information We Collect

When you use our website to request a consultation or connect with a broker, we may collect the following personal information:

• Full Name
• Mobile Number
• Email Address
• Suburb
• Loan Amount
• Current Lender
• Property Value
• Refinancing Reason
• Employment Status
• Annual Household Income

3. How We Use Your Information

Your data is used exclusively to connect you with a RateMarket broker to find the best home loan solution. We do not share your data with third parties unless required by law.

4. Data Encryption and Security

All customer data is encrypted both in transit and at rest using industry-standard encryption protocols. This means that your personal details are securely stored and protected from unauthorized access. Only authorised RateMarket brokers have access to your information for the purpose of contacting you about your home loan enquiry.

5. Sharing of Information

We only share your personal information with RateMarket brokers. This is done solely to provide you with personalised home loan assistance. We do not sell, trade, or otherwise transfer your personal information to external parties without your consent.

6. Your Consent

By using RateMarket’s website, you consent to the collection and use of your personal information as outlined in this policy. If you have any concerns or require clarification, feel free to contact us directly.

7. Changes to Our Privacy Policy

We may update this privacy policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. Please review this page regularly to stay informed about how we protect your information.

8. Contact Information

If you have any questions or concerns regarding our privacy policy, please contact us at:
Email: partners@ratemarket.com.au

This policy was last updated on 4th September 2025.